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ITE Voice: The Complete Telephony Solution for GPs and Medical Centres

ITE Voice is a state-of-the-art telephony system tailored specifically for GP practices and medical centres, designed with a deep understanding of primary care needs. This advanced cloud-based solution enhances patient experience, streamlines practice management, and boosts operational efficiency by improving security, reducing training requirements, and simplifying administration.
With ITE Voice, every team member can work effectively, confidently handling patient calls from any location—whether on a PC, mobile app, handset, or headset. Seamless integration with systems like EMIS or SystmOne enables quick, accurate access to patient information.
ITE Voice offers customisable options, allowing GPs to manage call queues, set announcements, and decide what happens when patients are unable to reach the practice.
Built on highly reliable data centres with robust service level agreements, ITE Voice ensures dependable performance. Scalable and cost-effective, it meets NHS England standards, with advanced features that are easy to manage and procure—no complex quotes or billing involved.

Key benefits

Simple to use interface

Simple to use with a simple admin portal that enables work from anywhere.

Secure and scalable

Fully flexible and adaptable as GP practices grow and evolve as additional licenses can be added at any time.

Competitive ongoing licensing rates

From only £11.50 Per User Per Month.

Access anytime from anywhere

Practices become more resilient and flexible as the Smartphone apps enable remote, home and hub working.

Real time data and insights

Real wall time dashboards and comprehensive reporting tools help manage workloads and practice efficiency.

Smooth Transition to the new system

Implemented onsite with comprehensive face to face training for the whole team.

Reduced operational costs & increased practice efficiencies

Practice overall operating costs will be reduced as less time is spent on administrative tasks and calls.

Improve patient experience

Reduced call waiting times with place in queue notifications. Gives patients the option to request a call back when they reach the front of the queue or a callback time that’s convenient to them.

Unlimited inclusive calls to all UK mobiles & landlines

Unlimited inclusive calls and unlimited inbound and outbound lines with no restrictions.

Implementation

At ITE, each customer is assigned a dedicated project manager, qualified in Prince 2 methodology, to ensure a smooth and efficient implementation process. Pre-implementation meetings are held with our project team and key stakeholders to discuss and plan all aspects, including system requirements, timelines, and training. Project timescales depend on factors such as the project’s size and scope, connectivity needs, infrastructure requirements, and coordination with local IT teams.
Upon project completion, your account manager will verify end-user satisfaction before transitioning to our service team for ongoing support. Training requirements are determined during the project management phase, with the complexity of the solution dictating the necessary training level. Additional training can be purchased at any stage, with all training delivered in-house by ITE’s own trainers, ensuring high-quality, consistent training without third-party involvement.

Service Level Agreements

Our support team is available 24/7/365 to ensure continuity and address any issues promptly. As standard, we offer a 4-hour response time for critical issues and an 8-hour response time for non-critical issues, although our average resolution time is typically faster. A full list of SLAs for connectivity products is available and varies by product.

For service assistance, please contact our support team at [email protected]. Your account manager will oversee all service aspects before, during, and after implementation, with full escalation contacts provided as needed.

ITE provides end-to-end IT lifecycle solutions, including help desk support, secure maintenance, hardware supply, inventory management, and asset disposal, ensuring businesses manage their IT infrastructure efficiently and securely.
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